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A better alternative to Narvar
A more comprehensive customer experience platform with greater ease-of-use, transparent pricing, and responsive support.
Trusted by the world’s biggest brands
Book a demo
AfterShip is the complete all-in-one post-purchase platform for eCommerce
AfterShip offers a full suite of solutions for retailers like you to improve and enhance the post-purchase customer experience.
Product offering | AfterShip | Narvar |
Shipment tracking |  | |
Returns and exchange | | |
Estimated delivery date | | |
Multi-carrier shipping | |  |
Shipping protection | | |
Carbon footprint accounting | | |
Ease of use
Elevate your brand experience with AfterShip's adaptive notification workflows
AfterShip offers built-in, customizable notification workflows to help keep customers informed during the post-purchase experience.
Narvar does not support customization of notification workflows.
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Transparency
Gain full visibility on carrier integration and performance with AfterShip
A dedicated team of engineers helps manage end-to-end carrier integrations. Any carrier performance issues are indicated on a status page.
There’s no SLA for custom carrier integrations with Narvar. A carrier performance status page is also unavailable on its website.
Developer support
Easily integrate shipment tracking into your tech stacks with AfterShip API
Open API docs are made available on AfterShip's website for developers. 99.99%+ uptime and 100 ms latency ensure dependable services.
Although Narvar offers API to its users, there's no API doc available on its website for public access.
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Pricing
Enjoy flexible pricing with AfterShip without lengthy contracts
Onboard with AfterShip's free trial for monthly/yearly plans or choose simple annual contract for enterprises.
Narvar's website does not list any free trials or public plans. It also requires multi-year contracts with its enterprise clients.
Compare AfterShip and Narvar on G2.com
Don't just take our word for it. Check out the ratings of AfterShip and Narvar on G2.com as of March 31, 2023, to make an informed decision.
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Oct 28, 2022
“Centralized tracking across couriers”
”Clean easy to use platform, convenience of login with major player credentials, centralized tracking across couriers, the ability to share tracking links to clients.”
”We have been using Aftership for at least five years. There is truly nothing that comes to mind. It does all we need to be done. Interface is easy, data is reliable.”
“We are happy to be able to manage shipping and returns from the same dashboard and ...”
“... APIs and Webhooks allow for greater customization and integration with other systems.”
Nov 03, 2022
“Expensive and hard to use”
”The program itself is pretty great, it does a lot for returns and tracking.”
”It took us nearly 6 months to fully onboard. Making adjustments to the program through our 2 years with them was so hard and support was HORRIBLE.”
“On the post-purchase communications side- the price seems high for what is offered compared to similar systems that do the same thing.”
“It can be confusing to make updates to your pages. You may need technical assistance from the team in order to figure out all of the settings.”
Comparison at a glance
See how AfterShip and Narvar stack up.
AfterShip | Narvar | |
Year founded | 2012 | 2012 |
Number of employees | 450 | 250+ |
Percentage of engineers in the company | 66% | 26% |
Number of customers | 20,000+ | 1,200+ |
Number of carriers integrated | 1,000+ carriers | 300+ carriers |
Open API developer documentation | Publicly available | Not publicly available |
Customer support | 24/7 live chat | No live chat found |
Disclaimer: The information has been collected from publicly available sources and is accurate as of July 2023.
What's more
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Get started in only 30 minutes
Connect with one of our post-purchase experts. We'll show you how to create unforgettable customer experiences.
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